Review Request Workflows
Automated email/SMS prompts timed for maximum response
Trust Wins Business
Reputation Management for Local Businesses
We help you earn more 5-star reviews, respond to feedback, and control how your brand appears online — because reputation drives revenue.
Earn Trust Online
Your Reputation Should Work for You — Not Against You
We build systems that help you request, monitor, and respond to reviews — so you attract more customers, stand out in search, and protect your brand.
Let’s Improve Your Reputation
Why Reputation Is Your Most Valuable Marketing Asset
Nearly every customer checks reviews before making a decision — and just one negative search result can cost you dozens of opportunities.
The problem? Most businesses lack a formal system in place. Reviews are left to chance, negative feedback is often ignored, and your best customers are rarely prompted to share their experiences.
At Digital Firebrand, we help you take control of your reputation before it takes control of you.
Our Approach: Proactive, Structured, and Scalable
We don’t just fix bad reviews — we build processes that prevent them from happening. Our strategy focuses on creating consistent feedback loops, automating review requests, and responding to public reviews with professionalism.
Review Request Automation
We help you request 5-star reviews at the right moment — post-purchase, after an appointment, or following project completion. Our email and SMS workflows maximize response rates and customer sentiment.
Review Monitoring & Alerts
Never be caught off guard again. We track your reviews across Google, Facebook, and other platforms — and notify you instantly when feedback is posted.
Response Strategy & Templates
We craft brand-safe responses to both positive and negative reviews. You’ll sound professional, human, and in control — without scrambling for words.
Reputation Insights & Competitor Benchmarking
See how your ratings, frequency, and visibility compare to top local competitors — and where to focus next.
The Result: More Trust, Higher Rankings, and Better Leads
Your online reputation has a direct impact on local SEO, conversion rates, and customer confidence. With the right system, your reviews become a competitive advantage — not a liability.
Build Trust at Scale
What’s Included in Our Reputation Management Services
We set up review systems that protect your brand, support local rankings, and boost credibility.
Multi-Platform Monitoring
Real-time alerts from Google, Facebook, Yelp, and more
Professional Response Templates
Crisis-ready copy that protects your tone and image
Review Funnel Landing Pages
Pages that route happy customers to review sites, and filter unhappy ones
Sentiment Analysis & Keyword Tracking
Understand trends in feedback and what customers value most
Competitor Reputation Benchmarking
See how your ratings and frequency compare locally
Dashboard Reporting
Live reporting on volume, score, platform mix, and review sources
Ready to Build a Reputation That Sells?
Let’s make sure your online presence reflects the quality of your work — and helps win more of it.
FAQ
Frequently Asked Questions
Can you remove bad reviews?
We can dispute violations, but our focus is on generating enough positive reviews to outweigh them.
How soon will I see results?
Most clients see noticeable improvement in 30 days once automation and follow-ups begin.
Do I need to respond to every review?
Yes — and we’ll provide the scripts or handle it for you.
What if I’m just starting and have no reviews?
Great — we’ll help you build a proactive reputation strategy from day one.